All themes purchased on ThemeForest come with access to support from the theme author. Theme support is limited to a certain period of time that can be extended or renewed. Read more about the Item Support Policy here.
This support policy was implemented on ThemeForest since September 1, 2015.
What happens when my support expires?
An expired support won’t affect your purchased theme, you will still get all theme updates, “read only” access to our support forum and access to theme documentation. However, you won’t be able to:
- create new support topics
- reply to any existing topics
How much does the support extension cost?
It depends on whether you’re buying support with a theme, during an existing support period or after your support has expired. It is
If you know that your support will expire soon, it’s more cost effective to extend your support while the current support period hasn’t expired.
How to renew or extend support for my theme?
To renew or extend support for your theme, go to your ThemeForest account and open the theme that needs to get a support extension.
After that, come back to our support forum and Log In. If you just renewed your purchase code, it might take up to 30 minutes to refresh.